Janet Lynne Jones
Woodinville, WA
jjones21@zagmail.gonzaga.edu
Servant Leader. Organizational Catalyst. Agile Advocate.
Experienced leader with the ability to combine the right mix of people, process, and technology to achieve results. Leads with positive energy and encourages teams to deliver iteratively, improve continuously, and ensure we provide the best quality customer solutions possible. Collaborative and supportive work style with a commitment to individual and team development as well as organizational success.
Areas of Expertise
Servant Leadership
Leadership Development
Application Portfolio and Software Development
Agile Transformation
Business Process Management
Lean Six Sigma Quality Improvement
Budgeting & Forecasting
Customer Service
Organizational & Personnel Development
Stewardship & Capital Fundraising
Education
Masters of Arts Degree in Organizational Leadership 2018
Concentration in Servant Leadership
Gonzaga University; Spokane, WA
Bachelor of Arts Degree in Arts Management 1985
Western Washington University; Bellingham, WA
Experience
Puget Sound Energy; Bellevue, WA
Senior IT Manager, Web / Mobile / Enterprise Applications
June 2018 – Present
Leading the web, mobile, and enterprise application software development organization for Puget Sound Energy. Responsible for internal and external websites including PSE.com as well as enterprise applications such as document management and enterprise risk systems. Ensuring both operational support and new development projects are completed successfully.
- Advocating for application investment. Connecting people, ideas and funding to enhance or replace several aging applications. Building roadmaps and vision for internal employee engagement as well as improving external customer experience.
- Accelerating implementation of agile and devops transformation. Leading special working team to create cross-functional agile teams with better engagement across the organization. Creating shared vision, building community, and coaching others to build new ways of thinking and working that will empower teams, increase job satisfaction, and improve customer experience.
Liberty Mutual Group; Seattle, WA
IT Director, Commercial Insurance Product & Policy
Sept 2014 – June 2018
Led the Shared Delivery Services organization within the CI IT Product and Policy domain. Responsible for software applications and platforms providing insurance rating, pricing, business rules, publishing, data integration and reporting technology for commercial insurance policy administration system. Ensured both operational support and new development projects were completed successfully. Managed $17M in budget with 60 FTE, 60 contractors and 5 managers as well as several centralized support team members.
- Guided transformation to agile development best practices. Initiated and facilitated agile transformation of pricing business and IT teams resulting in improved partnership and higher quality delivery. Coached managers to enable skill development and cross-training that led to more empowered, focused, and self-sufficient teams.
- Facilitated implementation of target Commercial Insurance IT policy data integration patterns. Implemented ACORD based XML messaging standards and translation processing for core policy data. Investment in data definition and standards is improving data integration with multiple systems.
- Advanced business ownership, maintenance and development of rules, content and analytics. Improved customer satisfaction and reducedIT spend by enabling data or rule changes to be completed by business teams. Shifted all work prioritization and requirements development to product owner roles. Worked to build data platforms that allow self-service analytics.
IT Director, Commercial Insurance Data Management
Nov 2012 – Sept 2014
Responsible for Commercial Insurance IT Data Management Reporting and Analytics platforms) and operational reporting and analytics applications. Actively engaged with IT and business leadership to integrate legacy LMAC and CM data into meaningful information for agents, territory manager, underwriters, and actuaries. Drove legacy application retirement and platform consolidation efforts for SAS, Cognos, and Informatica while ensuring consistent and quality business information delivery. Managed over $10M in budget with 45 direct FTE (3 managers), several centralized support team members (architects, server admins, QA, PM), and maintenance / project contractors.
- Provided oversight for aggressive implementation of integrated reporting initiatives. Completed initial set of data, process and reporting consolidation for agent, operational, and executive reporting within 10 months of company reorganization in 2013. Helped teams solve for data differences and bridging team cultures in order to ensure successful project delivery.
- Stabilized platforms and executed on consolidation plans. Facilitatedresolution of significant LMAC Teradata platform performance issues through team approach and vendor engagement. Guided teams through Informatica, Cognos and SAS consolidations, upgrades and migrations.
- Implemented new organizational structures and processes. Facilitated the blending of distinct reporting teams, platforms and processes within Commercial Insurance. Identified and implemented best practices and processes for work intake, issue resolution, user communication, and application development in order to provide common and consistent IT support for both target state and legacy reporting systems.
IT Director, LMAC Document Management
June 2011 – Nov 2012
Provided leadership and operational direction for Enterprise Content Management (ECM) organization. Managed $8M budget with 32 direct FTE (3 managers), several centralized support teams, and supplemental contractors. Internal reorganization led to assignment with CI Data Management.
- Established new leadership staff and re-organized teams to deepen bench strength and improve customer service. Re-organized teams from geographically based to capability aligned teams to improve cross training and job opportunities.
- Strengthening support team and vendor partnerships. Taught team members to partner with internal and external resources as needed to get tasks accomplished and resolve issues in a collaborative, yet urgent, manner. Establishing regular engagement with support teams (Infrastructure & Operations, Hosting, Enterprise Technology Services) that encouraged accountability.
Symetra Financial; Bellevue, WA
IT Director – Business Operations & Quality Mgmt., Oct 2007 – June 2011
Provided departmental strategic direction, project oversight, and operations leadership for five IT teams: Corporate & Finance, Business Process Management, Business Intelligence & Data Management, Agency Services, and Quality Assurance. Provided management for five IT managers and guided 60+ team members ($7.5M personnel budget). Championed Lean Six Sigma and Agile deployments.
Senior IT Manager, Quality Management Services, Aug 2005 – Oct 2007
Senior IT Manager, Application Migration, Dec 2004 – Jul 2005
IT Manager, Annuities Systems, Sep 2002 – Nov 2004
Systems Manager, Annuities Systems, Feb 1999 – Sep 2002
Systems Analyst / Project Mgr., Annuities Systems, Feb 1998 – Jan 1999
Electronic Data Systems (EDS); Chico, CA / Dallas, TX / Poulsbo, WA / Rochester, NY / Kirkland, WA
Systems Engineer and Systems Engineer Manager, Jun 1988 – Feb 1998
Leveraged leadership, analytical and technical skills to deliver IT solutions, improve internal processes, and provide system support. Completed Systems Engineer Development (SED) and Leadership Development Programs. Selected to serve as Assistant Instructor for intensive 10-week SED (COBOL/JCL) program. Served in many roles across various accounts.
Previous position information available upon request.
Associations
Society for Information Management (SIM), Seattle Chapter
Certifications & Training
Certified Agile Leader; SolutionsIQ, 2018
Leading SAFe (Scaled Agile Framework); Liberty Mutual, 2015
Leading Complex Operations; Liberty Mutual, 2013
Building Capabilities for Success; Liberty Mutual, 2011
Certified Scrum Master, Certified Product Owner; SolutionsIQ, 2008
Lean Six Sigma Black Belt and Champion Training; ETI Consulting, 2007
Certified Mgr of Quality/Org. Excellence; American Society for Quality, 2007
Certified Lean Six Sigma Green Belt; Symetra, 2006
ITIL Service Management Essentials Certification; Pink Elephant, 2005
EDS Leadership Training; EDS, 1996
Dr. Deming Four Day Seminar; GM, 1992
Systems Engineer Development Program; EDS, 1988 – 1990
Volunteer Leadership
Holy Spirit Lutheran Church Stewardship Lead, 2006 – 2014
Holy Spirit Lutheran Church Capital Campaign Chair, 2009 – 2011
Holy Spirit Lutheran Church Council, 2005 – 2007
Holy Spirit Lutheran Church Confirmation Leader, 2007 – 2008
Holy Spirit Lutheran Church Sunday School Director, 2000 – 2006
Personal Insights
Wife of Kurt Jones
Mother of Kristiann Jones
Daughter of Harold and Carolyn Holloway
Resident of Woodinville, WA